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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heather Walker

October 3, 2025

5  out of  5
rating by Heather Walker
"Rachel was so kind and helpful."
We responded:
"Thank you so much for the 5-star review! We’re grateful for your trust in our team and glad we could help with your insurance needs. It’s a joy serving our Shawnee community!"
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Stephen White

October 1, 2025

4  out of  5
rating by Stephen White
"Easy to work with, but rates increase every year (no claims or changes on my side)."
We responded:
"Hi Stephen, Unfortunately our local office and staff don’t have any control over rate increases. We do our very best to take care of our customers and take pride in helping protecting what matters most! "
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Chris Groth

October 1, 2025

5  out of  5
rating by Chris Groth
"Chastity has been such a great help! Wonderful experience"
We responded:
"We truly appreciate your kind words and 5-star rating! Our team at Natalie Arnett State Farm works hard to make insurance simple and personal, and it means a lot to know you felt cared for. Thanks for being part of our State Farm family!"
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alina groth

October 1, 2025

5  out of  5
rating by alina groth
"Chastity and Rachel always go above and beyond to take care of our family. Anytime we have a question about our policy, they’re quick to help and make sure we’re covered. We left our cards at home while traveling and they had our IDs to us with in minutes of reaching out. We’re so thankful to have them supporting us with our insurance needs."
We responded:
"Thanks for the 5 stars! We’re proud to serve our Shawnee neighbors with honesty and heart. Your support helps us continue doing what we love—protecting what matters most to our community."
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C

September 30, 2025

5  out of  5
rating by C
"Melissa Merritt always provides excellent customer service in all aspects. She is knowledgeable, courteous, & very efficient. Her willingness to look into something I have a question about is always followed up with a return phone call in a timely manner. C Linthicum, Shawnee, OK"
We responded:
"Thank you Ms. Linthicum for your kind words and awesome review of Melissa! We appreciate you and the opportunity to serve you and your family. We love being your Good Neighbor! "
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Timmy Gustin

September 30, 2025

5  out of  5
rating by Timmy Gustin
"Always friendly and knowledgeable. Have the answers to all my questions everytime without hesitation. Great coverage as well. Best insurance agency around in my opinion. They get an EXCELLENT grade from me"
We responded:
"You just made our day! 😊 Thank you for the awesome review and for trusting Natalie Arnett State Farm. We’re always here when you need us—just a call or visit away!"
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Bob Howard

September 29, 2025

5  out of  5
rating by Bob Howard
"Chastity was great help answering my questions. Natalie has a Great team. Any that I have dealt with were nice and always helpful."
We responded:
"Thank you for the 5-star review! Our whole team appreciates your kind words and the opportunity to serve you. We’re honored you chose us for your insurance needs."
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Dennis Leader

September 29, 2025

5  out of  5
rating by Dennis Leader
"I’m more than happy with this service"
We responded:
"Thank you for trusting us with your auto and home insurance needs — and for the 5-star review! We’re proud to serve our neighbors in Shawnee with coverage they can count on."
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Mike McGuire

September 26, 2025

5  out of  5
rating by Mike McGuire
"Chastity was a great help, added on a vehicle to our policy in a professional manner, didn't take long easy process. Thank you Chastity for taking good care of me."
We responded:
"Thank you for trusting us with your auto and home insurance needs — and for the 5-star review! We’re proud to serve our neighbors in Shawnee with coverage they can count on."
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Brian Wilkinson

September 16, 2025

5  out of  5
rating by Brian Wilkinson
"Very caring and helpful. Thank you."
We responded:
"We’re so thankful for your 5-star review! Helping our customers find the right auto and home protection is what we love to do. Thanks for being part of the Natalie Arnett State Farm family!"
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Christy

September 3, 2025

5  out of  5
rating by Christy
"The team at Natalie Arnett State Farm are very professional and take care of a your I insurance needs. Thank you guys for your amazing service."
We responded:
"Thanks for the 5 stars! It’s our pleasure to assist with your auto and home insurance. We’re always just down the road if you have questions or need a quick coverage review!"
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Tim Barrick

August 29, 2025

5  out of  5
rating by Tim Barrick
"Natalie got back to me quite promptly regarding an explanation to my question. Their office staff has always been courteous and efficient in helping our family."
We responded:
"Thank you for your kind words, Tim! We're thrilled to hear that Natalie and our team were able to assist you promptly and efficiently. Your positive feedback about our staff means a lot to us. We look forward to continuing to provide great service to you and your family."
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Nick Bush

August 26, 2025

5  out of  5
rating by Nick Bush
"Very knowledgeable and friendly staff!!!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that you found our staff knowledgeable and friendly. We appreciate your support and look forward to serving you again."
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Kenzie Rigby

August 22, 2025

5  out of  5
rating by Kenzie Rigby
"Chastity is very efficient, friendly, and provides excellent customer service!"
We responded:
"Thank you for your fantastic feedback! We're thrilled to hear that Chastity made such a positive impression with her efficiency and friendliness. Providing excellent customer service is our top priority, and it's great to know we met your expectations. We look forward to serving you again soon!"
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Richard Harris

August 20, 2025

5  out of  5
rating by Richard Harris
"They were the absolute best very nice and friendly on the phone"
We responded:
"Thank you, Richard, for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team. Your kind words motivate us to continue providing exceptional service. We look forward to assisting you again in the future!"
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Roxie McLerran

August 15, 2025

5  out of  5
rating by Roxie McLerran
"Amazing team! Anna was so knowledgeable and helpful updating our policies!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Anna was able to assist you effectively with your policy updates. Our team strives to provide the best service possible, and we're glad you had a positive experience. We appreciate your support and look forward to assisting you again in the future!"
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Paula

August 15, 2025

5  out of  5
rating by Paula
"She was very friendly and so very efficient great Customer Service!!! Just down to earth gave me good deal on Home and Car Insurance. Thank you Ms Natalie."
We responded:
"Thank you for your wonderful feedback, Paula! We're thrilled to hear that Natalie provided you with friendly and efficient service while helping you with your home and car insurance. We appreciate your recommendation and look forward to assisting you again in the future!"
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Jannie Porter

August 11, 2025

5  out of  5
rating by Jannie Porter
"I’ve been with Natalie’s agency for several years. I have Anna’s email address and can handle most things via email."
We responded:
"Thank you for your loyalty and for sharing your positive experience with our agency. We’re glad to hear that the email communication with Anna has been effective for you. If you ever need further assistance or have any feedback, please don’t hesitate to reach out. We’re here to help!"
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Dixie T

August 4, 2025

5  out of  5
rating by Dixie T
"Natalie & her team are AMAZING! They helped me with life insurance protection for my whole family--AND at a very affordable price! Thanks, Natalie!"
We responded:
"Thank you for your wonderful feedback, Dixie! We're thrilled to hear that Natalie and her team provided you with excellent service and affordable life insurance protection for your family. Your satisfaction is our top priority, and we're here to help whenever you need us. We appreciate your trust in us!"
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Korbyn Taylor Tillery

July 31, 2025

5  out of  5
rating by Korbyn Taylor Tillery
"Natalie’s team was so helpful in setting up life insurance policies for my kids! Everyone was so helpful and made the process so smooth. Highly recommend!"
We responded:
"Thank you for your kind words, Korbyn! We’re thrilled to hear that Natalie and the team were able to assist you in setting up life insurance for your kids smoothly. Your recommendation means a lot to us, and we're here for any future needs you may have!"
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Ralyn Stacy

July 30, 2025

5  out of  5
rating by Ralyn Stacy
"Chastity was very quick to assist me in my needs! Superb customer service!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Chastity provided you with excellent customer service and was quick to assist you. We appreciate your feedback and look forward to serving you again."
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Chell Pumala

June 26, 2025

5  out of  5
rating by Chell Pumala
"I have been with Natalie Arnett’s office for a year now and am still as happy as I was the first day! The staff is always very friendly and quick to help take care of my needs!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you've had such a positive experience with Natalie Arnett's office and that our staff has made you feel welcome and supported. Your satisfaction means a lot to us, and we look forward to continuing to serve you!"
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fabian lopez

June 14, 2025

5  out of  5
rating by fabian lopez
"If I could give more stars, I would! I highly recommend Natalie Arnett State Farm Insurance. We were hit by a tornado on 11/3/2024, and from the start, Natalie Arnett’s office has been amazing in helping us through the whole process. I especially want to thank Anna Rucker—she’s been super helpful and quick to respond, both to me and our contractor. She made things go a lot smoother and really helped keep things moving. If you’re looking for an insurance agent, you really can’t go wrong with Natalie Arnett State Farm. Dealing with insurance isn’t always fun, but having a good agent makes a big difference during tough times. We’re really thankful for everything they’ve done."
We responded:
"Thank you so much for your kind words, Fabian! We're glad to hear that Natalie and Anna were able to assist you during such a challenging time after the tornado. Your recommendation means a lot to us, and we will continue to do our best to support our clients. We appreciate your trust in us and are here for anything else you may need in the future."
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Cyril Laundreaux

June 7, 2025

5  out of  5
rating by Cyril Laundreaux
"Awesome business"
We responded:
"Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. Your support means a lot to our team, and we look forward to serving you again soon."
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Bill Hopkins

June 5, 2025

1  out of  5
rating by Bill Hopkins
"I can't ever get to talk with this woman. She is never around and she has been overseas lately. I'm not happy."
We responded:
"Hi Bill, I am always available to my policyholders by appointment. I also employ a large full time staff that are all licensed and happy to help you if your time line is urgent. Feel free to give the office a call or email me to set up an appointment to discuss your concerns. "