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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Matthew Murray1978

February 21, 2026

1  out of  5
rating by Matthew Murray1978
"These people are a joke. Lose checks. Tell you its in your bank account, then whoops we mailed it to the the home you sold. Canceled insurance over email that a 3rd grader could understand, but not them . They are partisan to friends in a divorce over obvious business procedures. I have filed a complaint.( will probably go nowhere) complete joke"
We responded:
"We take every concern seriously and work hard to serve our customers with honesty and integrity. Our agency follows strict procedures regarding policy changes, payments, and address updates to protect all parties involved.
For privacy and legal reasons, we cannot discuss specific account details publicly. However, we do want to clarify one important point: our agency will not act as an intermediary in divorce or domestic disputes. We remain neutral and follow the documented policy ownership and authorization on file.
If there has been a misunderstanding regarding payment handling or cancellation procedures, we are happy to review the account directly with the named policyholder to ensure everything was processed according to company guidelines.
Our commitment has always been to treat every customer with fairness, professionalism, and respect. "
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Hannah

February 19, 2026

5  out of  5
rating by Hannah
"We have homeowners and auto insurance with Natalie Arnett they provide awesome customer service and the rates were the best I could find."
We responded:
"Hannah,
Thank you so much for your kind words! We truly appreciate you trusting our team with both your home and auto insurance.
Our goal is always to provide prompt, personal service while helping families find the right coverage at a competitive price. It means a lot to know you felt well taken care of.
If you ever need anything — whether it’s a coverage review, questions about your policy, — we’re always here to help. Thank you again for being part of our agency family!
"
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CK Hendrix

February 17, 2026

5  out of  5
rating by CK Hendrix
"Every time I call this place, everyone here is a huge help. Today I talked to Anna with numerous questions about my policy. She answered all of them accordingly and was very informative with every thing about my policy. 10/10 recommend this firm to anybody looking for a insurance company that cares."
We responded:
"Thank you so much for your kind words and for taking the time to recognize Anna! We are incredibly proud of our team and the care they show every customer.
Anna truly works hard to make sure questions are answered clearly and thoroughly — insurance can feel overwhelming, and we believe you deserve straightforward, helpful guidance every time you call.
We appreciate your trust in our office and your recommendation. Being a firm that truly cares about our customers is exactly what we strive for each day. We’re always here whenever you need us!"
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mike ellis

February 16, 2026

5  out of  5
rating by mike ellis
"Good service"
We responded:
"Thank you Mike!!! The awesome 5 star review makes us beam with pride! We are grateful that you put your trust in us for all of your insurance needs. Thanks for being part of our agency family!"
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Lizzi Parsons

February 9, 2026

5  out of  5
rating by Lizzi Parsons
"Destiny was very quick at provided the documents we needed to finish our transaction."
We responded:
"Lizzi,
Thank you for taking the time to share this! We’re so glad Destiny was able to get the documents to you quickly and help keep your transaction moving smoothly.
We know timing matters, especially when you’re working through important deadlines, and our team works hard to provide prompt, accurate service every step of the way.
We truly appreciate your trust in our office and are always here if you need anything in the future!"
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Phillip Smith

February 6, 2026

5  out of  5
rating by Phillip Smith
"The lady at sate farm was very knowledgeable and helpful in do her job understanding everything I needed help with. Thank you for your support."
We responded:
"Thank you Phillip for your kind words and for supporting our small business. We genuinely value you and your business. "
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Fhionna S

February 6, 2026

5  out of  5
rating by Fhionna S
"Destiny has been great to work with when I call and need assistance. Great addition to the team!"
We responded:
"Thank you sweet Fhionna!!! We absolutely appreciate your kind words and your support. We love being able to help with all of your insurance needs and being your Good Neighbor! ❤️"
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Jenette Ward

February 4, 2026

5  out of  5
rating by Jenette Ward
"Rachel, thank you for all your help with our insurance. Great price on all"
We responded:
"Thank you Janette for your awesome 👏🏻 review and recommendation of Rachel and our team. We are thrilled to be able to help you with all of your home and auto insurance needs. "
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Kevin Robison

February 2, 2026

5  out of  5
rating by Kevin Robison
"I needed a copy of my vehicles insurance policy so I could renew my tag. I called Natalie Arnetts office and was able to run in and get the form...ready and waiting for me.

Always pleasant, always professional and always ready to assist me anyway possible. Good people that will always get my business.

Kevin Robison
Shawnee, Ok."
We responded:
"Thank you, Kevin, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Rachel, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Cherrish Beck

January 15, 2026

5  out of  5
rating by Cherrish Beck
"Absolutely amazing people! Great to work with and super helpful!"
We responded:
"Thank you Cherrish for your glowing 🌟 review of our team and agency. We are grateful for your support and loyalty! "
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Jack Conwell

January 14, 2026

5  out of  5
rating by Jack Conwell
"They are easy to talk to and get the job done."
We responded:
"Thank you Jack for your fabulous review of our agency and team. We are thrilled to be able to help you with all of your insuance needs. We appreciate your loyalty! "
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Lora Schiltz

January 8, 2026

5  out of  5
rating by Lora Schiltz
"Always helpful and goes the extra mile! Anna and Rachel both. Happy to have insurance with this agency."
We responded:
"Thank you Lora for your kind words and support of our small business! We appreciate you and being able to help with all of your insurance needs. Anna and Rachel indeed always go through extra mile for our customers. 🌟
"
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Greg Metheny

January 6, 2026

5  out of  5
rating by Greg Metheny
"ben with st farm awhile"
We responded:
"Greg, Thank you for your 5 star review of our team and agency! We are so thankful for your business and continued loyalty. It really does mean the world to our small business! "
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ken Lawson

January 5, 2026

5  out of  5
rating by ken Lawson
"Did excellent job getting my mgb added to insurance at a excellent price"
We responded:
"Thank you Ken for your glowing review of our team, agency and the price we were able to secure for all of your insurance needs. We are grateful to be your Good Neighbor Agent! "
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C

January 5, 2026

5  out of  5
rating by C
"Melissa Merritt always provides excellent customer service in all aspects. She is knowledgeable, courteous, & very efficient. Her willingness to look into something I have a question about is always followed up with a return phone call in a timely manner. C Linthicum, Shawnee, OK"
We responded:
"Thank you Ms. Linthicum for your kind words and awesome review of Melissa! We appreciate you and the opportunity to serve you and your family. We love being your Good Neighbor! "
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Brokelahoma ChickenFry

December 19, 2025

5  out of  5
rating by Brokelahoma ChickenFry
"Fantastic experience. I have dealt with many insurance companies over the years, this State Farm is the best by far. I actually get to speak to a human without screaming to an AI, "REPRESENTATIVE" a million times.
I have the cheapest insurance for all 3 if my vehicles in ages. They really find the best discounts and plans that fit your budget.
They cost is so cheap, I was able to getvlower deductibles than I ever had with any other company so far. They are local which is nice. If you have an accident or whatever needs, they just right there and easy to reach. Great peace of mind. Thank You."
We responded:
"Thank you for your awesome review of our Agency and Team! We are grateful to be able to provide you with Good Neighbor service!! "
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Brenda Abercrombie

December 10, 2025

5  out of  5
rating by Brenda Abercrombie
"Great Insurance company. They offer wonderful service!"
We responded:
"Thank you, Brenda! We are so grateful that you support our small woman-owned business. We truly appreciate you choosing us to assist with all of your auto, home, and life insurance needs. "
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Destiny bell

November 7, 2025

5  out of  5
rating by Destiny bell
"Such a warm and welcoming environment. The girls are so kind and genuinely care about their people. Their customer service is second to none."
We responded:
"Thank you Destiny! We are grateful for your partnership and look forward to severing you with all your auto, home and life insurance needs. Thanks for trusting our team! "
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Justin Jorgensen

November 6, 2025

5  out of  5
rating by Justin Jorgensen
"My experience with Natalie Arnett State Farm, was absolutely the best thing that could've happened to me. The girls up front helped me so much while going over everything. They were very helpful, very kind, and understanding. Would definitely recommend!"
We responded:
"Justin, thank you so much for sharing your experience with our team at Natalie Arnett State Farm in Shawnee, Oklahoma! We’re so glad our front office team could make your insurance process easy and stress-free. Providing kind, helpful, and personalized service for your auto, home, and life insurance needs is what we’re all about. We truly appreciate your recommendation and look forward to being your good neighbors for years to come! 🌟"
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Breeana Hayes

November 6, 2025

5  out of  5
rating by Breeana Hayes
"Friendly and knowledgeable staff. They were able to answer all of my questions with no issues. I highly recommend!!"
We responded:
"Thank you Breeana for your kind review and 5 star recommendation. We are appreciative of the opportunity to serve you with all of your insurance needs and especially grateful for your support of our hometown small business! "
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kent borcherding

October 27, 2025

5  out of  5
rating by kent borcherding
"Great service..!!"
We responded:
"Thank you Kent for your outstanding review of our office and team. We are so happy to be your good neighbor agent to assist with all of your auto and home insurance needs. As a small local business, we value your business and partnership!"
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Kristi

October 16, 2025

5  out of  5
rating by Kristi
"I have had a great experience. I am generally terrible with technology and always prefer phone calls for questions and answers, every single question I have had has been answered by a friendly and helpful human, that has never once made me feel like a dummy for calling.

And roadside assistance has been an absolute blessing. I have had to use it several times and never had to wait even an hour.
Thumbs up!"
We responded:
"Thank you Kristi for your kind review of our team! We are so appreciative of your support and trust in us as your good neighbor Agent! "
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Heather Walker

October 3, 2025

5  out of  5
rating by Heather Walker
"Rachel was so kind and helpful."
We responded:
"Thank you so much for the 5-star review! We’re grateful for your trust in our team and glad we could help with your insurance needs. It’s a joy serving our Shawnee community!"
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Stephen White

October 1, 2025

4  out of  5
rating by Stephen White
"Easy to work with, but rates increase every year (no claims or changes on my side)."
We responded:
"Hi Stephen,
Unfortunately our local office and staff don’t have any control over rate increases. We do our very best to take care of our customers and take pride in helping protecting what matters most!
"
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Chris Groth

October 1, 2025

5  out of  5
rating by Chris Groth
"Chastity has been such a great help! Wonderful experience"
We responded:
"We truly appreciate your kind words and 5-star rating! Our team at Natalie Arnett State Farm works hard to make insurance simple and personal, and it means a lot to know you felt cared for. Thanks for being part of our State Farm family!"