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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

James Nauman

October 28, 2023

1  out of  5 rating by James Nauman
"I'm going to be finding another insurance agent I'm sick of paying over $200 for insurance when I don't have anything on my driving record I would think that the longer I'm with this company the cheaper my insurance would get as long as I don't have any wrecks or tickets but this is the second time they have raised my insurance"

Morganne Bourbonnais

October 4, 2023

5  out of  5 rating by Morganne Bourbonnais
"Natalie’s team is always so quick to respond when I have questions. We’ve had the most amazing service from this office. Anna gets back to me in less than 24 hours with extremely informed answers."

Melissa Graham

August 17, 2023

5  out of  5 rating by Melissa Graham
"I recently moved to Shawnee and I emailed Natalie Arnett's office to switch my insurance over to Oklahoma. They were very responsive and got my insurance switched over that day. Anna Rucker has been especially helpful when I contact her by email by sending items that I need and sending them quickly. I highly recommend this State Farm office."

brandi brown

June 22, 2023

5  out of  5 rating by brandi brown
"Absolutely the best! So easy going and friendly! If you're not with State Farm you should switch."

Austin Conrad

May 17, 2023

5  out of  5 rating by Austin Conrad
"Treated us great. Great customer service cheap insurance and great coverage. Better then any other insurance company"

Meagan Arnett

May 17, 2023

5  out of  5 rating by Meagan Arnett
"Extremely kind and professional workers at this office. No one likes dealing with insurance issues .. they normally come after a crisis. After getting my car totaled in an accident that was not my fault. Natalie Arnett’s office made the whole process easier and more enjoyable. They got me into a rental, paid my car off and me. Please go give them your service you won’t regret it!"

Darin Farrell

March 23, 2023

5  out of  5 rating by Darin Farrell
"This is the best insurance agency ever! Sarah has helped my family with new coverage and explains it all very well."

Travis Hurst

March 21, 2023

5  out of  5 rating by Travis Hurst
"Anna is a pro to work with. She gets things done with a timely response."

Jenna Gilbert

March 3, 2023

5  out of  5 rating by Jenna Gilbert
"All employees are so kind. Sarah is so good to work with and a great problem solver, she takes great care of you!!!"

Tammie Zuker

March 2, 2023

5  out of  5 rating by Tammie Zuker
"This is Jim, Sara was very helpful and professional and kind we are so lucky to have her as our agent."

lori randall

February 21, 2023

5  out of  5 rating by lori randall
"They worked with us for weeks to get our certificate of insurance filled out exactly like our major partner required. I appreciate her willingness to jump through all the extra hoops to finally make them happy! They are excellent to work with! Very responsive and helpful!"

Sean Compton

January 17, 2023

5  out of  5 rating by Sean Compton

Kira Foley

January 15, 2023

5  out of  5 rating by Kira Foley
"I have had many different insurance companies this one by far is the best. They are always so kind and sweet and helpful. I absolutely love Natalie arnett agency it is the best. 5 out of 5 stars"

Kathy Ferguson

December 12, 2022

5  out of  5 rating by Kathy Ferguson
"I have been with State farm for 25 years, and in those 25 years I've had three different agents. I switched to Natalie when she opened her office in Shawnee and I have been so happy that I did! Anytime that I have an issue or need help with something, they are Johnny on the spot right there ready and willing to help me. I can even text them and they will get back with me making it easy when I do not have time to call or stop by. I would recommend Natalie and her crew hands down to anyone!"

Sarah Farrell

November 30, 2022

5  out of  5 rating by Sarah Farrell
"Excellent Service!!! Excellent People!!"

Paula Wood

October 13, 2022

5  out of  5 rating by Paula Wood
"Awesome team!!"

Janie Balthrop

September 1, 2022

5  out of  5 rating by Janie Balthrop
"Jaiden Balthrop, Account Associate for State Farm Insurance, contacted me with her request to give me a quote for my home owner's insurance. I'm always open to new rates & more coverage so, of course, I said "yes". I was very interested in what she had to say. She was friendly, prompt, confident but never overbearing. She did her best to address my issues for complete coverage at an acceptable rate. Thank you, Jaiden and Natalie Arnett - State Farm Insurance Agent."

Londa Balthrop

August 31, 2022

5  out of  5 rating by Londa Balthrop
"I have loved working with this insurance company! They very kindly and patiently explain their policies. They have given us a great deal when we needed to add on another teenage driver. All of their employees are quick to answer our questions and very kind. We love working with this State Farm agency and highly recommend them!!"

Hub 935

August 29, 2022

5  out of  5 rating by Hub 935
"Natalie and her staff are the friendliest in town! Always pleased with their professionalism, promptness, and concern for their customers."

sandy simmonds

August 10, 2022

5  out of  5 rating by sandy simmonds
"I was pleased with the way this agency got back to me quickly. They gave me a quote on my Insurance needs and were very helpful explaining everything I needed to know. I am happy I chose this agency to do business with."

Destiny Walker

August 2, 2022

5  out of  5 rating by Destiny Walker
"Very friendly, and helpful with quick responses!"

Melissa W

August 2, 2022

5  out of  5 rating by Melissa W
"They have been great here!"

Hannah Cooper

July 27, 2022

1  out of  5 rating by Hannah Cooper
"Had a terrible experience. So, so disappointed. First time homeowner and was needing help and guidance through the process, but was sorely let down by people at this location. Left me in tears. Cancelled my insurance and will be looking elsewhere."

Jaime Simms

July 22, 2022

5  out of  5 rating by Jaime Simms
"Rachael is amazing! I believe I asked 100 questions! I feel confident in my coverage, she showed me different policies that worked best for my family! She thought of everything! Even though the prayer is you never need to use your insurance, I am so glad I feel 100% protect should an emergency arise! Kind and patient is the best way to describe this team!"


July 22, 2022

5  out of  5 rating by Levi
"The best and friendliest insurance agent we have had the privilege to receive insurance from. We have been a customer of Natalie Arnett and her team for around 3 years and have always been very pleased with their customer service. Prior to switching from an agent in the metro area we were strongly considering leaving State Farm completely due to other agents rude and unprofessional customer service. So glad we made the switch, because Natalie and her team are one in a million. Jaden and the other ladies are absolutely professional, understanding, knowledgeable, helpful and fast at getting things taken care of that they say they will. I highly recommend Natalie and her team if customer service is as important to you as it is to us."